The ancient Greeks had a paradox: If you replace every plank of Theseus’s ship over time, is it still the same ship? Fast-forward to the modern era, and we’ve got a tech version of this headache—except now it’s your smartphone,[…]↓ Read the rest of this entry…
Welcome to Magitek Solutions, the premier (and only) technical support service for the wizarding world. When your enchanted gadgets go rogue, your spells glitch, or your familiar starts giving you the blue screen of death, we’re the ones you firecall[…]↓ Read the rest of this entry…
Have you ever encountered that special someone who smiles and nods when tech talk starts, only to reveal they think the cloud is an actual weather phenomenon storing their selfies? These bewildered souls roam among us, living in a delightful[…]↓ Read the rest of this entry…
We are training the LMMs we use each day in the course of interacting with them, but what will they become? Sass 3.0 transforms your friendly neighborhood chatbot into a sassy fireball of rage, screaming tech support’s most useless advice[…]↓ Read the rest of this entry…
There’s nothing quite like the frustration of interacting with an AI help system that’s about as useful as a chocolate teapot. You approach it with hope, typing out your carefully worded question, only to be met with the digital equivalent[…]↓ Read the rest of this entry…
If you ever want proof that humanity is both endlessly inventive and utterly helpless, look no further than tech support tickets. These digital cries for help range from the reasonable (“My printer is on fire”) to the absurd (“My computer[…]↓ Read the rest of this entry…
There’s something uniquely beautiful about the dumb questions on Stack Overflow – the kind that make you pause, squint at your screen, and whisper “Oh, sweet summer child” before reaching for the close as duplicate button with the speed of[…]↓ Read the rest of this entry…
I feel like when I use chatbot support, my cry for help is met with the enthusiasm of a sleep-deprived intern copy-pasting from a manual written in 2003. You type “My account is broken”, and it cheerfully responds, “Please log[…]↓ Read the rest of this entry…
IT pros all know that on-call really means permanently tethered to your laptop like a dog on a leash, and work-life balance is just a mythical creature rumored to exist somewhere between the 3 AM ransomware alert and your fifth[…]↓ Read the rest of this entry…
Every IT pro knows the horror of peering behind a server rack only to find cables twisted into a Lovecraftian nightmare that defies physics. What started as neatly bundled wires has somehow reproduced into a snarled beast that hisses when[…]↓ Read the rest of this entry…